Why you can trust Vectis Karma

Vectis Karma | Japanese Incense Specialists

We recognise that to both attract and retain customers for our online Incense shop, we must be good at what we do, be clear about the value we add and the commitments we make. 

Please see the points below to further understand our capabilities and passion for exceeding customers expectations.

1. Commitment to excellent customer service

Customer service is the most important and constant aspect of our online Incense shop business. Not an unusual business claim - so we relish each and every opportunity we have to engage with customers in a positive way – enabling us to demonstrate this in all our interactions. Mistakes may happen (like anything in life); please judge us on our willingness, speed and ability to put them right.

2. Vectis Karma are Japanese Incense Specialists

Vectis Karma was established in 2013, but we have been ‘listening to incense’ for many years in our home before we started the business. Hence we know our stuff and enjoy engaging with customers to answer all enquiries related to Japanese Incense. We’re passionate and knowledgeable about Japanese Incense - our detailed product descriptions are a good example of this.

3. Quality products from leading Japanese suppliers

Vectis Karma is proud to stock and promotes Japanese Incense from 5 leading Japanese Incense companies. These are Nippon Kodo, Shoyeido, Baieido, Les Encens du Monde and Kousaido. Between them, they represent the best in quality and experience in all things related to Japanese Incense. Our credibility in the marketplace is reflected in our stock holdings and relationships with these companies.

We also stock a wide range of associated products such as Incense holders & burners and some Incense from Tibet, China, Nepal and India (Ayurvedic).

4. Large stock and range, held in the UK

We demonstrate our commitment to customers and suppliers by maintaining a high and constant level of stock – by value, range and quantities. Through these, we strive to offer our customers a high level of choice, reliability in supply and a wide range of price points.

5. Speed and quality of dispatch

All orders received before 12 noon, Monday to Friday, will be packaged and dispatched the same day. All UK orders above £20 are shipped free of charge using Royal Mail 1st Class post – although this can be upgraded to next day special delivery for an additional fee. Incense can be a fragile product to dispatch by post – but we have great experience in packaging, resulting in very few issues.

We've also placed more focus on sustainable packaging (mainly using cardboard and paper) and have drastically reduced our use of bubble wrap and other plastics. I can confirm that we no longer buy any bubble wrap or shipping 'nuggets'. If you find any in your packaging it was unavoidable owing to the size/fragility of the item and I can assure you this/these have been recycled from packaging that has arrived from our suppliers.

6. Security and Peace of mind

Our website uses SSL certification – look for the https:// and the padlock sign in your browser address bar. This means all traffic to/from you and our site is encrypted and secure. It’s good Internet practice to only transact with sites/companies who demonstrate these standards. We use SSL certificates from Gandi, which with up to 256-bit encryption, SGC extensions and warrantied transactions you may rest assured you are in safe hands when conducting online business with Vectis Karma.

In summary, if you want to know about Incense (especially high-quality Japanese, Indian and Tibetan), select and buy from the widest choice from a UK based reseller, order securely and have your order delivered safely & in time, Vectis Karma's online Incense shop is here to serve you.

Finally, if you have anything you wish to ask or discuss, call on the number below.

Thank you for your interest in and support for Vectis Karma


Karen Bowden

Vectis Karma

(01428 481387)