Postage and Delivery information


Karen @ Vectis Karma says "Excellent customer service is our main priority at all times."

"We aim to differentiate ourselves through a combination of superior quality product offerings, adding value through our experience and knowledge which we'll share via this site and offering a genuine and superior level of service/support to our customers."

Vectis Karma Delivery, Returns and Cancellation policy



DELIVERY

Delivery within the UK
  • FREE DELIVERY ON ALL ORDERS using Royal Mail 2nd Class 2 - 3 working days 
  • £3.00 - Royal Mail 1st Class 1 - 2 working days
  • £9.00 Next Day Delivery by 1 pm (weekdays only) - using Royal Mail Special Delivery

Delivery outside the UK and within the Europe

  • £8.00 - delivery within 3 - 5 working days
  • Using Royal Mail International Tracked

Delivery outside the UK and within the Europe

  • £8.00 - delivery within 3 - 5 working days
  • Using Royal Mail International Tracked 

Delivery outside Europe (please email info@vectiskarma.co.uk to enquire if possible depending on product and quantity)

  • £12.95 - delivery within 1 - 2 weeks
  • Using Royal Mail International Tracked
Delivery 

Once your delivery has been dispatched you will receive a confirmation email.  UK deliveries will be made via Royal Mail.  Orders received after 12 pm will be dispatched the next working day. Non-UK delivery preferred shipment via Royal Mail, but will depend on size and weight. Customers with a delivery address outside of the EU (European Union) may be liable to local import taxes.



Cancellations

Customers can cancel their order any time up to seven working days from the day after they receive the goods.

In the first instance, please call us on 01983 609239 to discuss the return.

We recommend you use a recorded delivery service to return items and ensure that the compensation value covers the value of the item. Please keep your proof of posting certificate as unfortunately we cannot be held responsible for any items which are lost in the post. To receive a full refund the items must be returned unused and in their original packaging.




Returns

Vectis Karma hope you are happy with your purchase. However, if you are not completely satisfied you can return any item within 30 days of receiving it, provided you have contacted us.

In the first instance, please call us on 01983 609239 to discuss the return.

We recommend you use a recorded delivery service to return items and ensure that the compensation value covers the value of the item. Please keep your proof of posting certificate as unfortunately we cannot be held responsible for any items which are lost in the post.

If an item is found to be faulty we will be happy to refund postage. To receive a full refund the items must be returned unused and in their original packaging.