|1. Commitment to excellent customer service|
Customer service is the most important and constant aspect of our online Incense shop business. Not an usual business claim - so we relish each and every opportunity
we have to engage with customers in a positive way – enabling us to demonstrate
this in all our interactions. Mistakes may happen (like anything in life);
please judge us on our willingness, speed and ability to put them right.
2. Vectis Karma are Japanese Incense Specialists
Vectis Karma was established in 2013, but we have been ‘listening to
incense’ for many years in our home before we started the business. Hence we
know our stuff and enjoy engaging with customers to answer all enquiries
related to Japanese Incense. We’re passionate and knowledgeable about Japanese
Incense - our detailed product descriptions are a good example of this.
3. Quality products from leading Japanese suppliers
Vectis Karma is proud to stock and promote Japanese Incense from 5
leading Japanese Incense companies. These are Nippon Kodo, Shoyeido, Baieido,
Les Encens du Monde and Kousaido. Between them, they represent the
best in quality and experience in all things related to Japanese Incense. Our
credibility in the marketplace is reflected in our stock holdings and
relationships with these companies.4. Large stock and range, held in the UK
We also stock a wide range of associated products such as Incense
holders & burners and some Incense from Tibet, China, Nepal and India (Ayurvedic).
We demonstrate our commitment to customers and suppliers by maintaining
a high and constant level of stock – by value, range and quantities. Through
these we strive to offer our customers a high level of choice, reliability of
supply and a wide range of price points.
5. Speed and quality of dispatch
All orders received before 12 noon, Monday to Friday, will be packaged
and dispatched the same day. All UK orders are shipped free of charge, Royal
Mail 2nd Class – although this can be upgraded to next day or other
specialist postal services with an additional fee. Incense can be a fragile
product to dispatch by post – but we have great experience in packaging,
resulting in very few issues.
6. Security and Peace of mind
Our website uses SSL certification – look for the https:// and the
padlock sign in your browser address bar. This means all traffic to/from you
and our site is encrypted and secure. It’s good Internet practice to only
transact with sites/companies who demonstrate these standards. We use SSL
certificates from Gandi, which with up to 256 bit encryption, SGC extensions
and warrantied transactions you may rest assured you are in safe hands when
conducting online business with Vectis Karma.
In summary, if you
want to know about Japanese Incense, select and buy from the widest choice from
a UK based reseller, order securely and have your order delivered safely &
in time, Vectis Karma's online Incense shop is here to serve you.
Finally, if you have anything you wish to ask or discuss, call on the
Thank you for your interest in and support for Vectis Karma